Complaint and Order Letter

Complaint Letter 

Complaint letter is a sort letter which we use to help you achieve your goals from your complaint. The complaint letter should be addressed to the customer service/consumer affairs department or the head office if there is no customer service department.

Sample of a Complaint Letter 

[Your Address]
[Your City, State, ZIP]
(Your e-mail address, if sending via e-mail)
Date
[Name of Contact Person] (if available)
[Title] (if available)
[Company Name]
[Consumer Complaint Division] (if you have no specific contact)
[Street Address]
[City, State, ZIP Code]
Dear [Contact Person]:
Re: (account number, if applicable)
On [date], I [bought, leased, rented, or had repaired] a [name of the product, with serial or model number, or service performed] at [location, date, and other important details of the transaction].
Unfortunately, your product [or service] has not performed well [or the service was inadequate] because [state the problem]. I am disappointed because [explain the problem: for example, the product does not work properly; the service was not performed correctly; I was billed the wrong amount; something was not disclosed clearly or was misrepresented; etc.].
To resolve the problem, I would appreciate your [state the specific action you want: money refunded, charge card credit, repair, exchange, etc.]. Enclosed are copies (do not send originals) of my records [include receipts, guarantees, warranties, canceled checks, contracts, model and serial numbers, and any other documents].
I look forward to your reply and a resolution to my problem and will wait until [set a time limit] before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [home and/or office numbers with area code].
Sincerely,
Your name
Enclosure(s)

ORDER LETTER

Order letter is business letter which is prepared to give the order of products and some other things from one company to another company.

Sample of a Order Letter  

God  Inc

JL. Sultan Agung

Bandung , Indonesia
November 27,2013



Mozza Butique

Gotta, 2rd Floor

Tual, Maluku Tenggara



Dear Sir or Madam,

As per our discussions on March 28, 2013 we are pleased to place an order for 3 lussin of t-shirt on the following terms and conditions:

•     The cost of each t-shirt will be Rp. 45.000/piece (exclude tax)

•     Delivery will be done within 3-4 days from the order date

•     Damage items in transit are not the responsibility of Mozza Butique

•   If the order is not delivered as per the above terms and conditions, the order stands cancelled and money can back 100%

We shall appreciate your shipping that albums immediately to our office in JL. Sultan Agung

Bandung, Indonesia. Payment we will made with transfer banking to your account on May 31 2013.



Hoping to have a good relationship with you.

Best regards,



(Franda)


Sumber: http://www.usa.gov/topics/consumer/complaint/complaint-letter.shtml 
                http://inamona92.blogspot.com/2013/04/example-for-order-letter.html